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Username Post: 2.3 -> 3.0 hung install
fervor
FusionBB Convert
Posts 78
 06-01-09 02:06 PM - Post#81531    

My upgrade stalled at:

Code:



<?php 
Connecting to localhost database server...    [    OK    ]
Selecting vmforums database...    [    OK    ]
            
Previous upgrade information found...            
            
Function v200214_1() already mapped and completed...    [    OK    ]
Function v300000_1() already mapped and completed...    [    OK    ]
Function v300001_1() already mapped...    [    OK    ]
Function v300001_2() already mapped...    [    OK    ]
Function v300001_3() already mapped...    [    OK    ]
Function v300001_4() already mapped...    [    OK    ]
Function v300001_5() already mapped...    [    OK    ]
Function v300001_6() already mapped...    [    OK    ]
Function v300001_7() already mapped...    [    OK    ]
Function v300001_8() already mapped...    [    OK    ]
Function v300001_9() already mapped...    [    OK    ]
Function v300001_10() already mapped...    [    OK    ]
Function v300001_11() already mapped...    [    OK    ]
            
Mapped 3 upgrade files with a total of 13 steps...            
 ?>



Entire directory and all folders were set to 777 for install, any thoughts?

-bob
Chris Peterson
FusionBB Fanatic
Posts 3758
Chris Peterson 		06-01-09 02:51 PM - Post#81543    

As far as I'm aware we haven't had any issues with upgrading. Have you attempted to restart the install process to see if it moves past this step? I'd like to hear CT's thoughts on what to do when this happens. The upgrade is very easy.

Couchtomatoe
Code Monkey
Posts 3049
Couchtomatoe 		06-01-09 02:55 PM - Post#81546    

Since the initial step is to always make a copy of your database prior to upgrading.. I would try to run the upgrade again as is and see what happens.. if it peters out.. return your database to what is was prior and contact Chris..
The artist formerly known as scroungr
Couch-Tomatoe
greg
FusionBB Fanatic
Posts 4956
greg 		06-01-09 02:59 PM - Post#81547    

  • Chris Peterson Said:
As far as I'm aware we haven't had any issues with upgrading. Have you attempted to restart the install process to see if it moves past this step? I'd like to hear CT's thoughts on what to do when this happens. The upgrade is very easy.



Chris, this is an old issue we've seen popping up now and again and I'm not sure what the solution was. I know during one of the earlier updates several of us had issues with it stalling.


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Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		06-01-09 03:06 PM - Post#81550    

I've had previous upgrades stall numerous times in the past. No idea what the cause or solution was though, was a while ago now.

www.fordmondeo.org
fervor
FusionBB Convert
Posts 78
 06-01-09 06:17 PM - Post#81628    

okay, just restored everything back to 2.3, uploaded the new files again, started the install process, and it hung at "End of upgrade function v30000_1()..."

Just so I'm clear here, since it's so 'simple', this is the process I use to do these upgrades:

Obviously, I backup the site and mysqldump the database;

Copy all the new files into the existing site, overwriting all duplicates;

Set the whole directory to 777 (because it's easier than trying to guess if the 666 will work or not each time);

Run the install.php

What am I doing wrong?

-bob
VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-01-09 07:20 PM - Post#81629    

  • fervor Said:


Set the whole directory to 777 (because it's easier than trying to guess if the 666 will work or not each time);




It might not hurt to check with your host on what the proper permissions should be. Every host configured their servers differently.

What permissions work on one host may not be the same for another.

The most common permissions to allow the server to write files are 755, 777 and 666.


Billy Cooter
Managing Partner, VertexHost.com
Dave
FusionBB Zealot
Posts 8909
Dave 		06-01-09 07:29 PM - Post#81630    

I don't see a reference to v30000_1() when grep'n for it in the /install/upgrades directory.

I do see v300000_1()

One less zero in the function names may be the ticket.

Scratch that... been to long since I looked at that code. lol
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fervor
FusionBB Convert
Posts 78
 06-01-09 07:40 PM - Post#81631    

  • FusionBilly Said:
  • fervor Said:


Set the whole directory to 777 (because it's easier than trying to guess if the 666 will work or not each time);




It might not hurt to check with your host on what the proper permissions should be. Every host configured their servers differently.

What permissions work on one host may not be the same for another.

The most common permissions to allow the server to write files are 755, 777 and 666.






It's my own server. 777 would allow EVERYTHING to write, so that really can't be the issue.

-bob
JoshPet
FusionBB Developer
Posts 6722
JoshPet 		06-01-09 08:40 PM - Post#81633    

Have you tried re-uploading the /install directory. Have had installs hang on me if a file was missing etc.....
I usually upload whole directories, but have had my FTP program skip files from time to time.



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fervor
FusionBB Convert
Posts 78
 06-01-09 09:56 PM - Post#81636    

Having done this easy upgrade three times now and having the same thing happen, can someone tell me precisely what steps I should be doing?

How do you guys do the file 'upload' so all the files are in the right place?
fervor
FusionBB Convert
Posts 78
 06-01-09 10:34 PM - Post#81637    

This is getting pretty frustrating, fourth time through it and it still doesn't work. Hangs in the exact same spot. How do I tell what it's hanging up on? It's frustrating that there's no information as to what is going wrong.
VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-01-09 10:59 PM - Post#81638    

How are you uploading your files?

The most common method is to update them via FTP.

As Josh mentioned there have been reports in the past of people who try to upload every file and every directory at once and their FTP program for one reason or another doesn't upload all of the files and missing files can definitely cause the issue you are having.

So we recommend uploading a few directories at a time until everything is uploaded to ensure that all files have been uploaded.

Also make sure your FTP program is set to overwrite files so that the new files overwrite the old.

We've also seen this issue when files have not had the right owernship. For example on cPanel servers the files must be owned by the user and not by root.


Billy Cooter
Managing Partner, VertexHost.com
fervor
FusionBB Convert
Posts 78
 06-01-09 11:44 PM - Post#81640    

I downloaded the tar directly to my server and untar it there.

Copy the files in by dragging them in.

I don't see how ownership could be the problem... entire contents are 777.

Again, it's my own server, and I haven't had these particular issues in upgrading in the past.

I just did a fifth run at it and it did the exact same thing. I give up and am not very pleased at the lack of diagnostic help the installer provides for this 'hang'.
Chris Peterson
FusionBB Fanatic
Posts 3758
Chris Peterson 		06-02-09 12:13 AM - Post#81642    

Ok so it's hanging at the exact same step every single time?

Every time I've tested an install/upgrade it has worked. I know some users have experienced some issues during testing that were worked out. I'm only making an assumption but there must be something in your db that is causing the script to hang. What that is, I don't know as I'm not the programmer. We expect the installs/upgrades to go very smoothly for almost everyone, but there will always be some exceptions.

Now I'd like to see if we can work with you to see what the problem is and get it resolved so you can start enjoying 3.0.

We will most likely need more information about your install. Would you please submit a ticket on the support site with as detailed information as possible and we'll see if we can't get this thing figured out.

VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-02-09 03:29 AM - Post#81653    

  • fervor Said:
I downloaded the tar directly to my server and untar it there.

Copy the files in by dragging them in.

I don't see how ownership could be the problem... entire contents are 777.

Again, it's my own server, and I haven't had these particular issues in upgrading in the past.

I just did a fifth run at it and it did the exact same thing. I give up and am not very pleased at the lack of diagnostic help the installer provides for this 'hang'.





Your posts have always been responded to. Every single server is different and I am sure we have not seen every server configuration there is so we do have to ask questions. Furthermore we are always going to start with the most commonly seen solutions. I think that is more then reasonable and I am sorry if you do not agree.

You also have to allow us to ask questions about your system. Since we have tested and performed the upgrades ourselves on many, many systems without any incident before publicly releasing the software we have to take into consideration that the problem could be system related. Believe it or not the problem is system related in these type of incidents at least 80 - 90% of the time.

Also in my last post I was discussing ownership not file permissions, those are two different things. Permissions are whether the file can be executed etc, ownership is what user owns the file.

In many servers for example a particular user must own the file to execute it. For example in most Linux using popular control panels each website is assigned a user, and the files must be owned by the user (i.e. uploaded via the user or at least owned via the user rather then being owned by root or Apache) and if it is owned by the wrong user then permissions won't matter.

So again it was a very reasonable question.

Billy Cooter
Managing Partner, VertexHost.com
VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-02-09 03:36 AM - Post#81654    

Also I have replied to your ticket.

Billy Cooter
Managing Partner, VertexHost.com
fervor
FusionBB Convert
Posts 78
 06-02-09 04:41 PM - Post#81681    

  • FusionBilly Said:
  • fervor Said:
I downloaded the tar directly to my server and untar it there.

Copy the files in by dragging them in.

I don't see how ownership could be the problem... entire contents are 777.

Again, it's my own server, and I haven't had these particular issues in upgrading in the past.

I just did a fifth run at it and it did the exact same thing. I give up and am not very pleased at the lack of diagnostic help the installer provides for this 'hang'.





Your posts have always been responded to. Every single server is different and I am sure we have not seen every server configuration there is so we do have to ask questions. Furthermore we are always going to start with the most commonly seen solutions. I think that is more then reasonable and I am sorry if you do not agree.

You also have to allow us to ask questions about your system. Since we have tested and performed the upgrades ourselves on many, many systems without any incident before publicly releasing the software we have to take into consideration that the problem could be system related. Believe it or not the problem is system related in these type of incidents at least 80 - 90% of the time.

Also in my last post I was discussing ownership not file permissions, those are two different things. Permissions are whether the file can be executed etc, ownership is what user owns the file.

In many servers for example a particular user must own the file to execute it. For example in most Linux using popular control panels each website is assigned a user, and the files must be owned by the user (i.e. uploaded via the user or at least owned via the user rather then being owned by root or Apache) and if it is owned by the wrong user then permissions won't matter.

So again it was a very reasonable question.





Man, you guys are always so defensive! Easy, there, tiger! If you read my message, you'll notice that I was referring to the installer as non-responsive, not you. What I was lamenting was that the installer doesn't really give me anything to go on, it just hangs.

-bob
Scorpio
FusionBB Addict
Posts 661
Scorpio 		06-02-09 05:35 PM - Post#81684    

  • Quote:
Defensive?



zealous, customer focused, dedicated, concerned, friendly, helpful

Those would be better words to describe Billy in my experience.
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fervor
FusionBB Convert
Posts 78
 06-02-09 05:38 PM - Post#81685    

Seemed to be a little sensitive to me... I didn't attack him, certainly.

Worst part about e-mail/forums/etc. is that you never can tell the tone one is saying things...

Don't jump to the conclusion that I'm being a jerk and I'll try not to do the same...

-bob
Chris Peterson
FusionBB Fanatic
Posts 3758
Chris Peterson 		06-02-09 05:41 PM - Post#81686    

I think he just mis-read your reply. It happens.

fervor
FusionBB Convert
Posts 78
 06-02-09 05:47 PM - Post#81687    

You don't have to tell me, remember, we all run forums around here, hah!

I was frustrated, but not necessarily at anyone... just a long day made longer 'cause I couldn't get my new toy to work (3.0)!!!!



-bob
VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-02-09 07:23 PM - Post#81690    

I do appologize, I did misread your reply.

Where you had said that you felt the installer was not helping to diagnose the problem I read it as we were not doing much to diagnose the problem.

I guess maybe I need to sign off the forums an hour or two earlier at night...or wear my glasses more frequently

Billy Cooter
Managing Partner, VertexHost.com
Scorpio
FusionBB Addict
Posts 661
Scorpio 		06-03-09 12:04 AM - Post#81697    

<edit>
Tony
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fervor
FusionBB Convert
Posts 78
 06-03-09 01:08 AM - Post#81699    

<edit>
VertexBilly
FusionBB Addict
Posts 875
VertexBilly 		06-03-09 04:08 AM - Post#81702    

I nuked out the last few replies here. I'm not about censorship at all but I think productivity was going out the window.

I accept blame for that as I am the one that misread a post and posted a hasty response from which things started spiraling downhill.

We're continuing to work on your open ticket Bob.

Billy Cooter
Managing Partner, VertexHost.com
Rutto
FusionBB Enthusiast
Posts 370
Rutto 		07-20-09 02:30 PM - Post#82276    

Just for your information, I have exactly the same problem upgrading from 2.2 to 3.0 and I have not yet been able to find a solution.
I have done several upgrades in the past with no issue but now I have the same problem and I don't know what to do to fix it.


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greg
FusionBB Fanatic
Posts 4956
greg 		07-20-09 03:07 PM - Post#82277    

I've still got a 2.3 build so as soon as I have a chance I'm going to blow away my 3.0 test site and install a fresh 2.3 and try the upgrade to 3.0 and see if I can duplicate this hanging up behavior and get back with you. This has been a bug that keeps on giving and is aggravating the crap out of me as it doesn't seem to want to die.


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Rutto
FusionBB Enthusiast
Posts 370
Rutto 		07-20-09 03:50 PM - Post#82279    

  • Rutto Said:
Just for your information, I have exactly the same problem upgrading from 2.2 to 3.0 and I have not yet been able to find a solution.
I have done several upgrades in the past with no issue but now I have the same problem and I don't know what to do to fix it.



Just to keep you all up to date, I have just upgraded from 2.2 to 2.3 and worked perfectly !

I payed for a professional upgrade so now from 2.3 to 3.0 I'll have FBB gurus to do it for me

Actually I'm very happy I have my site back working !


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Jason Stix Buckley
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Posts 1884
Jason Stix Buckley 		07-20-09 09:13 PM - Post#82282    

I paid for my upgrades.... worth the cash to have it done right and if it doesn't work, they work to make it work.
Jason "Stix" Buckley
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Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		10-07-09 02:01 PM - Post#82977    

Mine's now hanging on an upgrade from 2.2 -> 3.0, same place as Fervors

I might try upgrading to 2.3 first, see if that works.

www.fordmondeo.org
Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		10-07-09 02:18 PM - Post#82979    

Ticket submitted (can't seem to edit post)

www.fordmondeo.org
Chris Peterson
FusionBB Fanatic
Posts 3758
Chris Peterson 		10-07-09 05:03 PM - Post#82983    

I responded to your ticket.

Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		07-10-10 03:46 PM - Post#84268    

Trying to upgrade from 2.2 to 3.0 on my main site, and it's hanging...

Submitted a critical level ticket...

www.fordmondeo.org
Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		07-11-10 02:24 AM - Post#84278    

Just in case anyone else comes across this before I get an answer, how did you resolve it?

I've increased maximum execution time maximum input time to ten minutes to no avail, still timing out.

www.fordmondeo.org
sb1963
FusionBB Fanatic
Posts 1636
 07-11-10 06:25 AM - Post#84279    

I never did 3 but went 2.3 to 3.1.

Install script ran fine but I had timeouts/hanging on the fix gallery script. Vertexhost increased the amount of memory php could use.

Maybe that would help?

Monkeyra
Chief Internet Man of Europe
Posts 2026
Monkeyra 		07-11-10 09:32 AM - Post#84281    

Tried all of that as well.

I've reverted back to 2.2, and have paid the FBB guys to do the upgrade for me.

www.fordmondeo.org
JoshPet
FusionBB Developer
Posts 6722
JoshPet 		07-14-10 09:30 PM - Post#84319    

Hey Monk, was it a PHP timeout issue, or a MySQL issue you encountered.

You've got a huge database, and I worry there just may be some pretty beefy queries needed for upgrade. We might need to pull your database to one of our servers for upgrade, then move the 3.1 database back, and upgrade the files.



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Jay
FusionBB Neophyte
Posts 27
Jay 		06-30-11 05:59 PM - Post#85480    

I had trouble with server time-out issues as well during upgrade from 2.3 to 3.2. There are a number of issues...

Can I restore only 2.3 mysql database backup, ftp and overwrite core 3.2 files and directories, and then run the install again? Or do I have to restore all files to v2.3 again too?

Thanks!



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