06-01-09 02:06 PM - Post#81531    

My upgrade stalled at:

Code:



<?php 
Connecting to localhost database server...    [    OK    ]
Selecting vmforums database...    [    OK    ]
            
Previous upgrade information found...            
            
Function v200214_1() already mapped and completed...    [    OK    ]
Function v300000_1() already mapped and completed...    [    OK    ]
Function v300001_1() already mapped...    [    OK    ]
Function v300001_2() already mapped...    [    OK    ]
Function v300001_3() already mapped...    [    OK    ]
Function v300001_4() already mapped...    [    OK    ]
Function v300001_5() already mapped...    [    OK    ]
Function v300001_6() already mapped...    [    OK    ]
Function v300001_7() already mapped...    [    OK    ]
Function v300001_8() already mapped...    [    OK    ]
Function v300001_9() already mapped...    [    OK    ]
Function v300001_10() already mapped...    [    OK    ]
Function v300001_11() already mapped...    [    OK    ]
            
Mapped 3 upgrade files with a total of 13 steps...            
 ?>

Entire directory and all folders were set to 777 for install, any thoughts?

-bob

Edited by fervor on 06-01-09 02:07 PM. Reason for edit: No reason given.

06-01-09 02:51 PM - Post#81543    

    In response to fervor

As far as I'm aware we haven't had any issues with upgrading. Have you attempted to restart the install process to see if it moves past this step? I'd like to hear CT's thoughts on what to do when this happens. The upgrade is very easy.

06-01-09 02:55 PM - Post#81546    

    In response to Chris Peterson

Since the initial step is to always make a copy of your database prior to upgrading.. I would try to run the upgrade again as is and see what happens.. if it peters out.. return your database to what is was prior and contact Chris..

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06-01-09 02:59 PM - Post#81547    

    In response to Chris Peterson

• Chris Peterson Said:

Chris, this is an old issue we've seen popping up now and again and I'm not sure what the solution was. I know during one of the earlier updates several of us had issues with it stalling.

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06-01-09 03:06 PM - Post#81550    

    In response to greg

I've had previous upgrades stall numerous times in the past. No idea what the cause or solution was though, was a while ago now.

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06-01-09 06:17 PM - Post#81628    

    In response to Monkeyra

okay, just restored everything back to 2.3, uploaded the new files again, started the install process, and it hung at "End of upgrade function v30000_1()..."

Just so I'm clear here, since it's so 'simple', this is the process I use to do these upgrades:

Obviously, I backup the site and mysqldump the database;

Copy all the new files into the existing site, overwriting all duplicates;

Set the whole directory to 777 (because it's easier than trying to guess if the 666 will work or not each time);

Run the install.php

What am I doing wrong?

-bob

Edited by fervor on 06-01-09 06:25 PM. Reason for edit: No reason given.

06-01-09 07:20 PM - Post#81629    

    In response to fervor

• fervor Said:

It might not hurt to check with your host on what the proper permissions should be. Every host configured their servers differently.

What permissions work on one host may not be the same for another.

The most common permissions to allow the server to write files are 755, 777 and 666.

Billy Cooter Managing Partner, VertexHost.com

06-01-09 07:29 PM - Post#81630    

    In response to fervor

I don't see a reference to v30000_1() when grep'n for it in the /install/upgrades directory.

I do see v300000_1()

One less zero in the function names may be the ticket.

Scratch that... been to long since I looked at that code. lol

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Edited by Dave on 06-01-09 07:36 PM. Reason for edit: No reason given.

06-01-09 07:40 PM - Post#81631    

    In response to VertexBilly

• FusionBilly Said:

It's my own server. 777 would allow EVERYTHING to write, so that really can't be the issue.

-bob

06-01-09 08:40 PM - Post#81633    

    In response to fervor

Have you tried re-uploading the /install directory. Have had installs hang on me if a file was missing etc.....
I usually upload whole directories, but have had my FTP program skip files from time to time.

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06-01-09 09:56 PM - Post#81636    

    In response to JoshPet

Having done this easy upgrade three times now and having the same thing happen, can someone tell me precisely what steps I should be doing?

How do you guys do the file 'upload' so all the files are in the right place?

06-01-09 10:34 PM - Post#81637    

    In response to fervor

This is getting pretty frustrating, fourth time through it and it still doesn't work. Hangs in the exact same spot. How do I tell what it's hanging up on? It's frustrating that there's no information as to what is going wrong.

06-01-09 10:59 PM - Post#81638    

    In response to fervor

How are you uploading your files?

The most common method is to update them via FTP.

As Josh mentioned there have been reports in the past of people who try to upload every file and every directory at once and their FTP program for one reason or another doesn't upload all of the files and missing files can definitely cause the issue you are having.

So we recommend uploading a few directories at a time until everything is uploaded to ensure that all files have been uploaded.

Also make sure your FTP program is set to overwrite files so that the new files overwrite the old.

We've also seen this issue when files have not had the right owernship. For example on cPanel servers the files must be owned by the user and not by root.

Billy Cooter Managing Partner, VertexHost.com

06-01-09 11:44 PM - Post#81640    

    In response to VertexBilly

I downloaded the tar directly to my server and untar it there.

Copy the files in by dragging them in.

I don't see how ownership could be the problem... entire contents are 777.

Again, it's my own server, and I haven't had these particular issues in upgrading in the past.

I just did a fifth run at it and it did the exact same thing. I give up and am not very pleased at the lack of diagnostic help the installer provides for this 'hang'.

06-02-09 12:13 AM - Post#81642    

    In response to fervor

Ok so it's hanging at the exact same step every single time?

Every time I've tested an install/upgrade it has worked. I know some users have experienced some issues during testing that were worked out. I'm only making an assumption but there must be something in your db that is causing the script to hang. What that is, I don't know as I'm not the programmer. We expect the installs/upgrades to go very smoothly for almost everyone, but there will always be some exceptions.

Now I'd like to see if we can work with you to see what the problem is and get it resolved so you can start enjoying 3.0.

We will most likely need more information about your install. Would you please submit a ticket on the support site with as detailed information as possible and we'll see if we can't get this thing figured out.

06-02-09 03:29 AM - Post#81653    

    In response to fervor

• fervor Said:

Your posts have always been responded to. Every single server is different and I am sure we have not seen every server configuration there is so we do have to ask questions. Furthermore we are always going to start with the most commonly seen solutions. I think that is more then reasonable and I am sorry if you do not agree.

You also have to allow us to ask questions about your system. Since we have tested and performed the upgrades ourselves on many, many systems without any incident before publicly releasing the software we have to take into consideration that the problem could be system related. Believe it or not the problem is system related in these type of incidents at least 80 - 90% of the time.

Also in my last post I was discussing ownership not file permissions, those are two different things. Permissions are whether the file can be executed etc, ownership is what user owns the file.

In many servers for example a particular user must own the file to execute it. For example in most Linux using popular control panels each website is assigned a user, and the files must be owned by the user (i.e. uploaded via the user or at least owned via the user rather then being owned by root or Apache) and if it is owned by the wrong user then permissions won't matter.

So again it was a very reasonable question.

Billy Cooter Managing Partner, VertexHost.com

06-02-09 03:36 AM - Post#81654    

    In response to VertexBilly

Also I have replied to your ticket.

Billy Cooter Managing Partner, VertexHost.com

06-02-09 04:41 PM - Post#81681    

    In response to VertexBilly

• FusionBilly Said:

Man, you guys are always so defensive! Easy, there, tiger! If you read my message, you'll notice that I was referring to the installer as non-responsive, not you. What I was lamenting was that the installer doesn't really give me anything to go on, it just hangs.

-bob

06-02-09 05:35 PM - Post#81684    

    In response to fervor

• Quote:

zealous, customer focused, dedicated, concerned, friendly, helpful

Those would be better words to describe Billy in my experience.

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06-02-09 05:38 PM - Post#81685    

    In response to Scorpio

Seemed to be a little sensitive to me... I didn't attack him, certainly.

Worst part about e-mail/forums/etc. is that you never can tell the tone one is saying things...

Don't jump to the conclusion that I'm being a jerk and I'll try not to do the same...

-bob