01-25-10 10:28 AM - Post#83830    

I have a user who can not log in. She enters login name and password and is then directed back to login page. She uses Internet Explorer and Windows 7, different browser doesn't seem to help, we deleted all her cookies yet it is still rejecting her. I would appreciate any ideas as to what she can do to get logged in from her computer.

01-25-10 12:11 PM - Post#83831    

    In response to Scott RR

Can you 'become' her?

01-25-10 04:33 PM - Post#83832    

    In response to sb1963

Is this a new user? If so, make sure she activated her account if you have them confirm email. If not, she won't be able to log in. Also have her double check her login name and password.

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01-26-10 12:02 AM - Post#83833    

    In response to greg

I logged into her account from my computer, I don't have a ways to login through her computer. I have watched her login and assisted her in cleaning out cookies. I can't remember if she confirmed her email for sure, this could be the issue. I will check or have her login once more.

01-26-10 12:11 PM - Post#83835    

    In response to Scott RR

• Scott RR Said:

If you can login as her, then that's not the issue. This appears to be isolated to her PC only? Regardless of browser? Have you had her check the date and time on her PC? That can mess up the cookie expiration if the date/time is off.

01-26-10 02:49 PM - Post#83837    

    In response to Chris Peterson

If the time on her PC is ok ask her what login name she is using & check that against her user info in the AP. Some people have a different login name to their user name & can get confused. If that checks out give her a new simple password & see if she can login with that. If so she can change it in her control panel.

02-08-10 12:53 PM - Post#83894    

    In response to sb1963

I just had her login again, she logs in and shows up on the online users, yet she can see forums or go any where else. When she re-registered, she emailed me personally and said she had registered yet had not received a confirm email. I checked her name for approval and it shows as if she had approved the email and I was sent the notice for confirmation. Not sure what to think here. Scott

02-08-10 01:31 PM - Post#83895    

    In response to Scott RR

You still haven't said if you've had her check her date/time on her PC?

02-09-10 01:28 PM - Post#83899    

    In response to Chris Peterson

She said her time is accurate. I see her logging in, online area, she is being redirected, it sends her back.

02-09-10 02:07 PM - Post#83900    

    In response to Scott RR

When you become her you can get around the forum as normal?

02-09-10 03:03 PM - Post#83901    

    In response to Scott RR

Scott, open a ticket please and I will follow up with you there. Make sure to login to the ticket system with your credentials from the forums here.

Thanks.

09-28-11 10:02 PM - Post#85723    

    In response to Chris Peterson

I am having the same issue with users. A couple are using IE8, but with firefox they're fine.

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09-29-11 01:46 AM - Post#85724    

    In response to bouche

Bouch, from 3.0 to current version, the password encryption method did change - thus cookies etc... can really cause some confusion. If users are having trouble, here's things to try.

- If they can login, have them change their password - even if they change it to the same thing, changing it ensures it's encrypted properly.

- Ditch all cookies with the my cookies utility under the Help Menu

- If needed, request a temp password to be emailed to them. After they login with the temp password, they can change their password - this again ensures that they know their proper password, and it's encrypted right in the database.

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09-29-11 05:22 PM - Post#85725    

    In response to JoshPet

Thanks Josh! I'll pass that on and return with the outcome.

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09-29-11 11:00 PM - Post#85726    

    In response to bouche

i have one user as an example (of quite a few) that I've reset their password, and I can login as them....I get a "welcome mr.so and so" and then kicked out. What should I do?

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10-06-11 12:15 AM - Post#85731    

    In response to bouche

And they've ditched their cookies? Computer date/time relatively correct?

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10-09-11 12:32 PM - Post#85735    

    In response to JoshPet

i was at my brother's place yesterday and saw first-hand an IE9 browser that just would not stay logged in. I used my admin account, reset his password, resynced perms, logged in with firefox (fine) and then changed his password after logging in as him. Computer date/time was right on.

Back in IE8, I cleared all the cookies and after logging in, his account gets booted out again. I have no idea how many people are affected by this, but I think it's alot.

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10-09-11 07:48 PM - Post#85736    

    In response to bouche

If it's not happening with other browsers I'd say it's an IE thing. I've not been able to recreate that with either FF or Chrome.

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10-11-11 05:30 PM - Post#85737    

    In response to greg

lots of people still use IE. it really shouldn't even be an IE thing. What does IE do that is different which can affect logging in?

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10-11-11 07:43 PM - Post#85738    

    In response to bouche

This was on Firefox but maybe related:

http://www.fusionbb.com/forum/showpost.p...

Maybe try disabling the ads for a while & see if you still get the issue?