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Username Post: If you DON'T use Vertexhost        (Topic#11730)
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09-02-10 08:41 PM - Post#84517    

for your hosting, you just don't understand what 'Customer Service' is. Had a problem I couldn't solve this morning. One call for help and Billy took care of it. Just don't find service like that anywhere, and I speak with 12 years of experience with dealing with hosts.

Price, dependability and service= Vertexhost! Nothing else even comes close.

No I'm not a paid, 100% experience talking here.
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09-02-10 09:42 PM - Post#84518    

    In response to kestral

I could not agree more!

Everyone can buy the same equipment, so it really gets down to the people and the service when you think about it.

I could host my forums cheaper somewhere else, but I wouldn't think of it.

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09-02-10 10:27 PM - Post#84519    

    In response to Claude

Same experience I've had with Billy and Vertexhost. Their customer service is without equal in my estimation.

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09-03-10 02:54 AM - Post#84521    

    In response to greg

Ditto all of that.

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09-06-10 11:30 PM - Post#84544    

    In response to sb1962

Thanks guys, we appreciate it. A lot of work over the last year has gone into things you don't see, the behind the scenes work like expanding our internal note keeping systems, our internal server monitoring etc.

I think it has continued to help in achieving our goal of really providing the best customer service possible.

Now that most of that stuff is done we hope that in the next year we can roll out some changes that are a little more noticeable to our customers and give you guys even more tools and maybe even more horsepower

I don't want to promise anything yet as some of these projects that we want to launch are really big and nailing down a timeline at this point is a bit tough.

So all I can say is that when we are ready to roll some of this new stuff out we'll send out a newsletter and post it here first

Billy Cooter
Managing Partner, VertexHost.com

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09-16-10 04:51 PM - Post#84573    

    In response to VertexBilly

Too bad the same dozen folks will read this, but Billy runs a top notch service!!

I am glad I selected VH for a dedicated server solution.
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09-22-10 11:43 PM - Post#84601    

    In response to Scorpio

Thanks Tony, we appreciate the feedback

Billy Cooter
Managing Partner, VertexHost.com

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