Private Topic Prefixes: Configuration - Powered by Kayako eSupport Help Desk Software

Private Topic Prefixes are easy to set up in the AdminCP.

Administrators can create a list of prefixes that all members can use for their PTs at:

AdminCP >> Site Tools >> Edit Topic Prefixes

There, you will see the following page:

Click the 'Add Prefix Set' link to add prefixes for your website. If you need to edit an existing Prefix list, click the 'Edit Set' link. You will see the page below.

When your list is complete, click the Submit button near the bottom of the page.

These prefixes will be seen by everyone in a drop down list when they are creating, editing, or viewing PTs.

For more information about Private Topics, please see the User Knowledgebase topic 'Private Topics: Creating and Customizing' in the 'Basic Information & How To's' section of the Users category.

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